Smart Menu in ReplyRush

The Smart Menu (also known as the Persistent Menu) allows you to create a visible, clickable menu inside your Instagram or Facebook Messenger chat window. This menu helps customers quickly access key information about your business — such as store hours, locations, product lists, offers, or support links — without needing to type a message.

By providing easy access to important options, the Smart Menu can reduce repetitive support queries by up to 58% and improve customer satisfaction.

How the Smart Menu Works

• The menu is always visible in a user’s conversation with your business.
• You can add up to 10 menu items, each with a title and an Auto DM response.
• When a user clicks a menu item:
  A postback notification is triggered.
  The selected DM message is sent instantly.
  Your standard 24-hour messaging window with the user starts, allowing you to continue the conversation.

Limitations

• The menu is not updated in real time for users who already have an active chat.
• To ensure a consistent experience, it’s best to add all Smart Menu options at once before starting messaging campaigns.

How to Set Up a Smart Menu in ReplyRush

1. Open the Sidebar in your ReplyRush dashboard.
2. Click on Smart Menu.
   

   

3. In the top right corner, click Add Smart Menu.
   

   

4. Add a Menu Title (e.g., “Store Hours,” “View Products,” “Contact Us”).
   

   

5. Set the DM Message that should be sent when a user clicks that menu item.
   

   

6. Click Save to activate the menu.
   

   

7. Repeat the process for up to 10 Smart Menu items.

Benefits of the Smart Menu

• Reduces support queries by answering common questions automatically.
• Gives customers self-service access to essential business information.
• Improves user experience with quick, clear navigation inside chats.
• Works well for brands, e-commerce stores, influencers, and service providers who frequently receive repetitive questions.