ReplyRush Troubleshooting Guide

If you’re facing issues while using ReplyRush, this guide will help you quickly identify and fix common problems without waiting for human support. Follow the step-by-step solutions below based on the issue you’re experiencing.

1. Auto DM Not Sending

Possible Causes & Solutions:

Account Token Expired:

• Open the Sidebar → Connected Accounts.

• Find your Instagram account.

• Click Reauthorize to refresh permissions and regenerate your Instagram token.

• Re-check the automation setup for your post/reel/story.

Wrong Trigger Keyword:

• Make sure the trigger keyword in ReplyRush matches your Instagram post description or comments.

• If it doesn’t match, update the keyword in Linked Post Options and enable Sendback to resend missed DMs.

2. Permissions Missing

• Open the Sidebar → Connected Accounts.

• Find your Instagram account and click Detach.

• Remove the account completely from ReplyRush.

• Reconnect it again via Instagram Login or Facebook Login.

• When prompted by Meta, grant all permissions.

3. Only Last 50 Posts Are Loading

Explanation & Solution:

• ReplyRush loads your last 50 posts for free.
• If you need more (up to 1,000 posts), contact the ReplyRush Support Team at [email protected].
• Additional post loading is a paid service.

4. Post Not Appearing in Linked Posts List

Solution:

• Ensure your Instagram account is still Connected in ReplyRush.
• Wait 1–2 minutes after publishing a new post before checking the dashboard.
• If it still doesn’t appear, click Refresh Posts in the Linked Posts section.

5. DM Queue Delay

Explanation:

• ReplyRush uses a Safety Queue to comply with Meta’s API limits (600 DMs/hour).
• If your reel goes viral with thousands of comments, DMs will send gradually from the queue until all are delivered.
• This is normal and prevents account restrictions.

6. Trouble Logging In

Solution:

• Clear cookies/cache for replyrush.com, instagram.com, and facebook.com.

• If you used Google, Apple, or Facebook login and need a password to delete your account, use the Forgot Password option to set one.

7. Sendback Not Working

Solution :
Verify the post is linked and the correct trigger is set.

• Sendback can only be used once per post per day.
• Ensure the trigger keyword is correct before enabling.

📩 Still need help? Contact our support team at [email protected] with a detailed explanation and screenshots of your issue.