Comment Replies Working but DMs Not Sending? Fix Instagram Auto DM

Comment Replies Are Working, But DMs Aren’t Sending? Here’s the Fix

If your automation is successfully posting comment replies but direct messages (DMs) aren’t being delivered, don’t worry—you’re not alone. This issue is usually caused by a simple Instagram setting.

 

⚠️ Common Error Message

"The account owner has disabled access to Instagram Direct Messaging."
Error Code: 200

This means your Instagram account has restricted third-party tools (like ReplyRush) from sending or receiving messages via the Instagram API.

 

🔧 How to Fix It: Enable DM Access on Instagram

To ensure ReplyRush can send automated DMs, update your Instagram messaging settings:

  1. Open Instagram

    • Log in through the mobile app (recommended) or a browser.

  2. Go to Settings

    • Tap your profile icon

    • Select the ☰ menu (three lines) in the top right

    • Choose “Settings and privacy”

  3. Open Messaging Preferences

    • Scroll to “Messages and story replies”

    • Find the section titled “How people can reach you”

  4. Enable Access for Connected Tools

    • Look for a toggle such as “Allow access to messages” or “Connected tools”

    • Make sure this option is turned ON

Once enabled, ReplyRush will be able to send automated DMs in full compliance with Instagram’s API policies.

 

Still Need Help?

If you’ve updated your settings but DMs still aren’t going through, our team can assist.

 

📩 Email: support@replyrush.com


    • Related Articles

    • Instagram Auto DM Not Working After Getting Comments (Fix: “Allow access to messages”)

      If your post is receiving comments from followers but no Auto DM is sent, the most common cause is that Instagram message access is turned OFF in your Instagram mobile app. When this toggle is off, Instagram blocks connected tools (like ReplyRush) ...

    • Automation's Working on Every Post… Except One? Here’s Why

      Sometimes users notice something unusual: “My automations are working perfectly on all posts and reels—except one.” At first, this can be confusing. The automation setup looks correct, the post is live, and comments are coming in—yet the automation ...

    • Auto DM is Not Working

      If your Auto DM feature in ReplyRush isn’t sending messages as expected, follow the steps below to diagnose and fix the issue. 1. Check for Permission Issues Open the Sidebar → Connected Accounts. Find your Instagram account in the list. If you see a ...

    • Why DMs Sometimes Don’t Send in ReplyRush: Common Scenarios Explained

      At ReplyRush, our goal is to deliver a smooth and reliable DM automation experience for your Instagram posts, reels, and stories. However, there are certain scenarios where a DM may not be sent or delivered as expected. Here are the most common ...

    • Comment Auto Reply in ReplyRush

      The Comment Auto Reply feature automatically replies to comments on your Instagram posts and reels — helping you engage your audience instantly while reducing the risk of spam detection. You can customize multiple reply messages, rotate them ...