If your ReplyRush Auto DM is not working and you see an error like “You are not the owner of the thread”, it means another app such as ManyChat, SocialPost, or any other automation tool is still connected to your Instagram or Facebook Page.

Facebook only allows one messaging automation app at a time.

To make ReplyRush work correctly, you need to remove the other apps completely.

Follow the steps below to disconnect them correctly.

1. Remove Apps From Facebook Business Integrations

1. Open Facebook on a desktop browser

2. Go to Settings & Privacy → Settings

3. Open Business Integrations

4. Under “Active”, look for tools like:

   • ManyChat

   • SocialPost

   • WIX

   • WordPress App

   • Any other automation tool

5. Click Remove

6. Check the box:
   “Delete posts, photos, and videos this app may have posted on your timeline”

7. Confirm removal

This removes the app from your personal Facebook integration level.

2. Remove Apps From Meta Business Suite (Business Manager)

Some apps stay inside your Meta Business Manager even after removal from Facebook settings.

To remove them:

1. Go to business.facebook.com/settings

2. Open Integrations → Apps

3. Select the unwanted app (Example: ManyChat)

4. Click Remove

Removing apps from this section ensures they cannot control your Facebook Page or your Instagram messaging permissions.

3. Remove Apps From Instagram Account Center

1. Open the Instagram app

2. Go to Settings → Account Center

3. Tap Business Integrations

4. Find apps like ManyChat or other automation tools

5. Tap Remove

This removes the app’s access to your Instagram messaging.

4. Turn Off Meta’s Built-In Page Automations (if enabled)

Some Pages have old Meta automations running, which also block ReplyRush.

1. Open your Facebook Page

2. Go to Settings

3. Open New Pages Experience → Messaging

4. Turn off:

   • Automated responses

   • Instant replies

   • Away messages

ReplyRush will handle everything instead.

5. Reconnect Instagram & Facebook to ReplyRush

After removing other apps:

1. Log out of all Meta accounts

2. Go to ReplyRush

3. Open Connect Instagram / Facebook

4. Follow the login steps

5. Give all permissions

This step is important because Meta now resets ownership of messaging after you remove previous apps.

6. Test Auto DM

Try commenting on your own post or sending a message from another IG account.

If ReplyRush replies properly, everything is set.

Why Removing Other Apps Fixes Auto DM Problems

Facebook only allows one automation owner per inbox thread.
If another app still has permissions, Meta will show this error:

You are not the owner of the thread

Removing other apps resets the ownership to ReplyRush so Auto DM works correctly.

If You Still See an Error

Try these quick resets:

A. Switch Instagram Account Type

1. Business → Personal

2. Personal → Business again

3. Reconnect to ReplyRush

B. Re-add your Instagram inside Meta Business Manager

1. Go to Business Settings

2. Accounts → Instagram Accounts

3. Remove account

4. Add it again

5. Reconnect with ReplyRush