ReplyRush help center

Client Connection Request

Denis Vithani

How Client Connection Request Works

Step 1: Open Client Connection Request

Navigate to the Client Connection Request section from the sidebar.

Step 2: Choose a Request Type

  • You’ll see two available request types:

  • Reauthorize Existing

  • Attach New Account

Reauthorize Existing

Use this option when a connected Instagram account or Facebook Page has been detached or requires reauthorisation.

A. Connect via Instagram

  • You’ll see a list of your Detached Instagram Accounts.

  • Select the Instagram account you want to reauthorise and Click the Reauthorise button.

  • Enter the client email address and click send.

  • The client will receive a secure reauthorization email.

  • The client opens the email, clicks the provided link, and completes the Instagram authorization process.

Once completed successfully, the Instagram account will automatically reconnect to your workspace.

Note: You can only reauthorise the detached Instagram account displayed in the list. You cannot use the link to authorise a different Instagram account.

B. Connect via Facebook

  • You’ll see a list of your Detached Facebook page.

  • Select the Facebook page you want to reauthorise.

  • Click the Reauthorise button.

  • Enter the client’s email address and Click Send.

  • The client receives a secure reauthorization email.

The client opens the email and completes the Facebook authorization process.

Note: You can only reauthorise the detached Facebook Page shown in the list. You cannot use the link to authorise another Facebook Page.

Option 2: Attach New Account

Use this option when your client wants to connect a new Instagram account or Facebook Page.

  • You’ll see two connection options:

  • Connect via Instagram

  • Connect via Facebook

A. Connect via Instagram

  • Select Connect via Instagram.

  • Click the Attach button.

  • Enter the client email address and Click Send.

  • The client receives a secure attach account email.

  • The client open the email, clicks the provided link and Instagram account they want to connect.

  • After successful authorization, the new Instagram account is attach to your workspace.

Note: The number of Instagram accounts you can attach depends on your current subscription plan.

B. Connect via Facebook

  • Select Connect via Facebook.

  • Click the Attach button.

  • Enter the client email address and click Send.

  • The client receives a secure attachment email.

  • The client opens the email and authorizes the Facebook Page they want to connect.

  • Once the authorization is complete, the Facebook Page is automatically attach to your workspace.

Note: The number of Facebook Pages you can attach depends on your current subscription plan.

Purpose of Client Connection Request

  • The Client Connection Request feature allows clients to securely request account reauthorization or attachment without needing their login credentials.

  • Securely reconnect disconnected accounts.

Frequently Asked Questions (FAQs)

1. Why should I use Client Connection Request?

It provides a secure and simple way for clients to connect or reconnect their social media accounts without sharing passwords.

2. What types of accounts can clients connect?

  • Clients can connect:

  • Instagram Accounts

  • Facebook Pages

3. When should I use “Reauthorise Existing”?

Use this option when an account is disconnected, has expired permissions, or requires reauthorised access.

4. When should I use “Attach New Account”?

Use this option when the client wants to connect a new Instagram account or Facebook Page that isn’t currently linked.

5. Does the client need a ReplyRush account?

No. The client only needs to open the secure email link and complete the authorization process.

6. Is the connection secure?

Yes. Every request uses a secure authorization flow, and ReplyRush never asks clients to share their passwords.

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