Fix: "Already Connected to Another ReplyRush Account"

This message means your Instagram account or Facebook Page is already connected to a different ReplyRush account. Here's how to free it up and connect it to the ReplyRush account you want to use.

If ReplyRush shows "Already connected to another account", it means the Instagram account or Facebook Page you're trying to connect is already connected to another ReplyRush account.

In ReplyRush, one Instagram account or Facebook Page can be connected to only one ReplyRush account at a time. This prevents multiple ReplyRush accounts from managing the same account and ensures that your automations are managed from the correct ReplyRush account.

To connect your Instagram account or Facebook Page to a different ReplyRush account, you first need to remove it from the ReplyRush account where it is currently connected.

Why you're seeing this

Your Instagram account or Facebook Page may already be connected because:

• You previously connected it to a different ReplyRush account.

• You created a new ReplyRush account but your Instagram account is still connected to your old account.

• A teammate, agency, or another person connected the Instagram account or Facebook Page to their ReplyRush account.

• You may have forgotten which ReplyRush account you originally used to connect it.

If you have access to the ReplyRush account

If you can log in to the ReplyRush account where your Instagram account or Facebook Page is currently connected, you have two options:

Option 1: Keep using the existing ReplyRush account

You can continue using the ReplyRush account where your Instagram account or Facebook Page is already connected.

All automations are configured and managed from the ReplyRush account connected to your Instagram account or Facebook Page.

Option 2: Connect it to a different ReplyRush account

If you want to use your Instagram account or Facebook Page with a different ReplyRush account, first remove the Instagram account or Facebook Page from the existing ReplyRush account.

Once it has been removed, you can log in to your new ReplyRush account and connect the Instagram account or Facebook Page again.

⚠️ Removing the Instagram account or Facebook Page from ReplyRush will stop the automations configured for that connected account. Make sure you remove it only if you want to move the account to another ReplyRush account.

If you don't remember which ReplyRush account is connected

If you don't remember the ReplyRush account where your Instagram account or Facebook Page is connected, don't worry.

You can raise a support ticket with ReplyRush and provide the following information:

• Your Instagram username

• Your Facebook Page name, if applicable

• The email address you currently use with ReplyRush

• A screenshot of the "Already connected to another ReplyRush account" message, if possible

Our support team can check which ReplyRush account currently has your Instagram account or Facebook Page connected and help you determine the next steps.

Important

An Instagram account or Facebook Page can only be connected to one ReplyRush account at a time.

For example:

Instagram Account → ReplyRush Account A ✅

The same Instagram account cannot also be connected to:

Instagram Account → ReplyRush Account B ❌

If you want to use the Instagram account with ReplyRush Account B, it must first be disconnected from ReplyRush Account A.

Once the account is connected to the ReplyRush account you want to use, you can set up and manage your ReplyRush automations from that account.