ReplyRush help center

Troubleshooting

14 articles

Auto DM is Not Working How to Fix Auto DM Not Sending in ReplyRush If your Auto DM feature in ReplyRush isn’t sending messages as expected, follow the troubleshooting steps below to identify and fix the issue. 1. Check for… Oct 25
Enable Messages on Instagram If your Instagram messages are disabled, ReplyRush won’t be able to send or receive DMs. Follow the steps below to ensure your account is set up to allow message access. Enable via Instagram Web or… Oct 26
Fix: "Already Connected to Another ReplyRush Account" This message means your Instagram account or Facebook Page is already connected to a different ReplyRush account. Here's how to free it up and connect it to the ReplyRush account you want to use. If… Oct 26
Hourly DM Send Limit & Safety Queue in ReplyRush ReplyRush Safety Queue: How the 600 DMs per Hour Limit Works To help protect your Instagram account and comply with Meta’s guidelines, ReplyRush uses a limit of 600 DMs per hour. This safeguard helps… Oct 25
How ReplyRush Handles Collaborative Posts on Instagram Collaborative posts on Instagram, where content is shared across multiple accounts, are a great way to boost reach and engagement. However, when using ReplyRush for DM automation with collaborative… Oct 26
How to Delete Your ManyChat Account and Remove Permissions from Facebook & Instagram you’re no longer using ManyChat, it’s important to delete your account and completely remove its access from Facebook and Instagram. This ensures no lingering permissions remain and your accounts… Oct 26
Monthly DM Send Limit in ReplyRush Monthly Sends define how many Direct Messages (DMs) you can send in a calendar month. Your allowance depends on the plan you’re on. Monthly send limits by plan Free — 1,500 DMs/month Lite — 7,500… Oct 26
New Trigger Keywords Not Saving in ReplyRush – How to Fix How to Add, Edit, and Delete Trigger Keywords in ReplyRush If you’ve added new trigger keywords in ReplyRush but they aren’t saving or appearing, you may have missed the final confirmation step… Oct 25
ReplyRush Troubleshooting Guide On this page 1. Auto DM Not Sending 2. Permissions Missing 3. Only Last 50 Posts Are Loading 4. Post Not Appearing in Linked Posts List 5. DM Queue Delay 6. Trouble Logging In 7. Sendback Not Working… Oct 26
Stuck on the Email Verification Screen in ReplyRush? If you’ve clicked the Verify Email link but still see the verification banner or your account remains locked asking you to verify your email, don’t worry — this can be resolved in just a few steps… Oct 26
Verification Email Not Received in ReplyRush If you haven’t received your email verification after signing up, don’t worry — it’s usually a quick fix. Steps to Resolve Check Your Email Address Make sure you entered the correct email address… Oct 26
Why aren't all Facebook pages listed when connecting to a page? New Facebook Page or Instagram Account Not Showing in ReplyRush If your new Facebook Page or Instagram account is not appearing in ReplyRush after connecting with Facebook, the issue may be caused by… Oct 26
Why DMs Sometimes Don’t Send in ReplyRush: Common Scenarios Explained At ReplyRush, our goal is to deliver a smooth and reliable DM automation experience for your Instagram posts, reels, and stories. However, there are certain scenarios where a DM may not be sent or… Oct 26
Why Messages With Links Sometimes Don't Send If a ReplyRush message containing a link isn't being delivered, it may be caused by an Instagram/Meta messaging restriction rather than an issue with ReplyRush. Meta applies limits and restrictions… Oct 26