Troubleshooting
Enable Messages on Instagram
If your Instagram messages are disabled, ReplyRush won’t be able to send or receive DMs. Follow the steps below to ensure your account is set up to allow message access. Enable via Instagram App (Mobile) Open the Instagram app and go to your Profile. ...
Why DMs Sometimes Don’t Send in ReplyRush: Common Scenarios Explained
At ReplyRush, our goal is to deliver a smooth and reliable DM automation experience for your Instagram posts, reels, and stories. However, there are certain scenarios where a DM may not be sent or delivered as expected. Here are the most common ...
How ReplyRush Handles Collaborative Posts on Instagram
Collaborative posts on Instagram, where content is shared across multiple accounts, are a great way to boost reach and engagement. However, when using ReplyRush for DM automation with collaborative posts, there’s an important rule to understand. ...
How to Delete Your ManyChat Account and Remove Permissions from Facebook & Instagram
you’re no longer using ManyChat, it’s important to delete your account and completely remove its access from Facebook and Instagram. This ensures no lingering permissions remain and your accounts stay secure. There are two essential steps to follow: ...
Monthly DM Send Limit in ReplyRush
Monthly Sends define how many Direct Messages (DMs) you can send in a calendar month. Your allowance depends on the plan you’re on. Monthly send limits by plan Free — 1,500 DMs/month Lite — 7,500 DMs/month Boost — 40,000 DMs/month Max — 400,000 ...
Hourly DM Send Limit & Safety Queue in ReplyRush
To protect the security of your Instagram account and ensure compliance with Meta’s guidelines, ReplyRush has set a limit of 600 DMs per hour. This safeguard prevents users from exceeding Instagram’s hourly DM limit, minimizing the risk of ...
Verification Email Not Received in ReplyRush
If you haven’t received your email verification after signing up, don’t worry — it’s usually a quick fix. Steps to Resolve Check Your Email Address Make sure you entered the correct email address during registration. If there’s a typo, you’ll need to ...
Stuck on the Email Verification Screen in ReplyRush?
If you’ve clicked the Verify Email link but still see the verification banner or your account remains locked asking you to verify your email, don’t worry — this can be resolved in just a few steps. Steps to Fix the Issue Force Logout and Log Back In ...
New Trigger Keywords Not Saving in ReplyRush – How to Fix
If you’ve added new trigger keywords in ReplyRush but they’re not saving or showing up, it’s often because the final confirmation step was missed. Follow this guide to make sure your trigger words save correctly every time. 1. Adding a Keyword ...
Auto DM is Not Working
If your Auto DM feature in ReplyRush isn’t sending messages as expected, follow the steps below to diagnose and fix the issue. 1. Check for Permission Issues Open the Sidebar → Connected Accounts. Find your Instagram account in the list. If you see a ...
ReplyRush Troubleshooting Guide
If you’re facing issues while using ReplyRush, this guide will help you quickly identify and fix common problems without waiting for human support. Follow the step-by-step solutions below based on the issue you’re experiencing. 1. Auto DM Not Sending ...
Popular Articles
How to Create an Account & Enable Auto DM with Instagram Login
To start using ReplyRush’s Instagram automation, you first need to create your account and connect your Instagram profile using the Instagram Login method. This method allows you to enable features like Comment-to-DM, Story Reply automation, ...
How to Create an Account & Enable Auto DM with Facebook Login (Recommended)
Connecting your Instagram account to ReplyRush using Facebook Login is the most reliable way to run automation. This method links your Instagram Professional account through its connected Facebook Page, ensuring all permissions are granted for smooth ...
How to Delete Your ReplyRush Account
If you no longer wish to use ReplyRush, you can permanently delete your account directly from your dashboard. ⚠ Important: This action is not reversible — once deleted, your account, connected Instagram profiles, automation settings, and logs cannot ...
How to Re-authorize Your Instagram/Facebook Connection in ReplyRush
Sometimes your Instagram connection to ReplyRush may stop working — this can happen if your password changes, your permissions expire, or Meta revokes access. Re-authorizing refreshes your Instagram permissions and regenerates your token so your ...
How to Detach an Instagram Account from ReplyRush
Detaching an Instagram account from ReplyRush removes it from your connected accounts list and stops all automations for that account. This is useful if you no longer want to automate that profile, want to connect a different account, or need to fix ...