The Smart Menu (also known as the Persistent Menu) allows you to create a visible, clickable menu inside your Instagram or Facebook Messenger chat window. This menu helps customers quickly access key information about your business — such as store hours, locations, product lists, offers, or support links — without needing to type a message.
By providing easy access to important options, the Smart Menu can reduce repetitive support queries by up to 58% and improve customer satisfaction.
How the Smart Menu Works
The menu is always visible in a user’s conversation with your business.
You can add up to 10 menu items, each with a title and an Auto DM response.
-
When a user clicks a menu item:
A postback notification is triggered.
The selected DM message is sent instantly.
Your standard 24-hour messaging window with the user starts, allowing you to continue the conversation.
Limitations
The menu is not updated in real time for users who already have an active chat.
To ensure a consistent experience, it’s best to add all Smart Menu options at once before starting messaging campaigns.
How to Set Up a Smart Menu in ReplyRush
Open the Sidebar in your ReplyRush dashboard.
Click on Smart Menu.
In the top right corner, click Add Smart Menu.
Add a Menu Title (e.g., “Store Hours,” “View Products,” “Contact Us”).
Set the DM Message that should be sent when a user clicks that menu item.
Repeat the process for up to 10 Smart Menu items.
Click Save to activate the menu.
Benefits of the Smart Menu
Reduces support queries by answering common questions automatically.
Gives customers self-service access to essential business information.
Improves user experience with quick, clear navigation inside chats.
Works well for brands, e-commerce stores, influencers, and service providers who frequently receive repetitive questions.